What to Know

How to Reset a Prime Video PIN on a Computer

You can only set up a Prime Video PIN through a web browser or the service’s iOS and Android apps. If you access Parental Controls on a Prime Video TV app, you’ll get a prompt to log in to the service on a PC to change your PIN.

  • Navigate to primevideo.com and sign in with your credentials.
  • Click your profile name in the top right corner and select Account & Settings.
  • Select Parental Controls > Prime Video PIN and click Change.
  • If this is your first time setting up a PIN, simply enter a five-digit PIN into the field and click Save.
  • Input a new five-digit PIN and click Save.

Reset the PIN on iOS and Android

The process for creating a first-time PIN and resetting it is the same. If you haven’t made a PIN for your Prime Video account, follow the instructions below.

Navigate to primevideo.com and sign in with your credentials.

Click your profile name in the top right corner and select Account & Settings.

Select Parental Controls > Prime Video PIN and click Change.

If this is your first time setting up a PIN, simply enter a five-digit PIN into the field and click Save.

Input a new five-digit PIN and click Save.

How Do I Remove My Prime Video PIN?

We captured the screenshots below on an iPhone, but the steps are identical for Android devices.

Tap My Stuff in the bottom right corner.

Tap the Cogwheel icon in the top right corner.

Select Parental Controls.

Select Change Prime Video PIN.

Tap Change.

Enter a new PIN into the field and tap Save.

To do this, you’ll need to adjust Viewing restrictions to the highest maturity rating (18+):

  • Navigate to Account Settings > Parental Controls and scroll down to Viewing restrictions.
  • Ensure 18+ is selected by clicking the green circle next to it. You should see a note indicating All videos can be watched without a PIN.
  • Check the box next to All supported devices to ensure this setting applies across your account.

Navigate to Account Settings > Parental Controls and scroll down to Viewing restrictions.

Ensure 18+ is selected by clicking the green circle next to it. You should see a note indicating All videos can be watched without a PIN.

Check the box next to All supported devices to ensure this setting applies across your account.

Once you set up a PIN, it applies to all your devices. The exceptions are Fire TV devices and Fire Tablets running FireOS 5.0 or older, which have individual Parental Control settings.

You can’t look up your PIN, as doing so would make it less secure. If you’ve forgotten the PIN, follow the instructions above to reset it.

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