What to Do When Prime Video Is Not Working
Check Twitter. The Prime Video twitter account may mention information about a possible outage. It’s also good to search for #amazonprimedown to see if anyone else experienced the same problems.
Start with the source and continually check the next item in the line of devices that may be a problem. Here are the items to check to find out if your home internet is the problem.
A computer and phone are the easiest to check for a Wi-Fi connection. However, most TV boxes have a way to confirm an internet connection.
Update the web browser. New browser versions often come with new features and bug fixes. Streaming services sometimes take advantage of these features early, making older browser versions incompatible.
Try a different web browser. There are several potential factors at play here, but DRM is usually the culprit. Chrome is the safest bet because it’s the browser most streaming services target for support.
Check the modem and Wi-Fi router. Restart both devices, and see if the status lights are normal. If other internet-connected devices in your home have a connection, you can assume the modem and router work as intended.
Test your Wi-Fi connection. If the modem and router aren’t the cause, there could be an issue with the device’s connection. Connect from a different device to ensure that the original one is the culprit.
Check the internet speed. There’s a chance that the device is connected, but the bandwidth isn’t enough for streaming.
Disable your VPN. If you use a VPN, connect to Prime without it. Sometimes, VPNs cause unintended issues, especially with streaming services.
Reinstall the app. If you use an app on Android, iOS, or a streaming device, reinstall it. Sometimes, apps get corrupted during an update or an install. A fresh start often resolves the issue.
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